Deposit is not recived

I have a DIY exchange setup based on hollaex.

I just made a deposit of SHIB to an address i generated on the exchange to test the seystem , but its not showing up even though i can see the transaction succeeded on the block explorer

I have used the Check deposit status to check it, and the status check just gives an error

“Request failed with status code 400”
IS there any issue to recieved shib

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Certain transaction types like contract based transactions have some challenges. You can contact [email protected] for more information about this and provide your transaction id and the receiver address.